Last Updated: March 2026
If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.
This Agreement is between Contour Software Inc. and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.
If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.
Cover Page
Order Form
Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.
Cloud Service: Contour, a cloud-based voice AI platform that automates high-volume operational voice communication for healthcare organizations, with integration into clinical systems and structured call outcome reporting.
Order Date: The Effective Date
Subscription Period: 1 year(s)
Fees are set forth in the applicable Order Form or Statement of Work executed between the parties. Fees consist of a recurring platform fee and, where applicable, usage-based charges calculated on actual usage during the prior billing period. Contour will invoice Customer monthly. Payment is due within 30 days of invoice date.
Payment Process:
Bill by invoice: Provider will invoice Customer monthly. Customer will pay each invoice within 30 day(s) from Customer's receipt of invoice.
Non-Renewal Notice Period: At least 60 days before the end of the current Subscription Period.
Use Limitations: Customer's use of the Cloud Service is subject to the following limitations: (1) use is limited to the scope, volume, and use cases specified in the applicable Order Form or Statement of Work; (2) the Cloud Service may only be used for Customer's own internal business operations and may not be resold, sublicensed, or made available to third parties; (3) the Cloud Service is authorized for use within the United States only.
Key Terms
Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word “Customer” in the Agreement will mean that company.
Provider: Contour Software Inc.
Effective Date: The date Customer first accepts this Agreement.
Governing Law: The laws of the State of Delaware
Chosen Courts: The state or federal courts located in Delaware
Covered Claims:
Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights.
Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else's intellectual property or other proprietary rights; or (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer).
General Cap Amount:
The fees paid or payable by Customer to provider in the 12 month period immediately before the claim
Notice Address:
For Provider: [email protected]
For Customer: The main email address on Customer's account