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The platform for operational calls.

Voice agents that run your protocols, read your systems and write back every outcome. One console your team runs.

Agents that make and answer calls.

One agent per line or workflow, configured to your protocols. They verify, converse, decide within the script and hand off when the script ends.

Inbound

Answered on the first ring

Facilities, patients and clinics reach an agent that verifies who is calling, answers from live data and books, reschedules or routes.

Outbound

Placed when your workflow says so

Results, reminders, prior authorizations and follow-ups go out the moment a trigger fires, around the clock, with the context already loaded.

Verification firstIdentity confirmed on the identifiers you choose before any PHI is spoken.
Natural conversationAgents that handle interruptions, corrections and real phone lines.
A person one transfer awayAnything outside the script goes to your staff with the context so far.
24/7After hours, overnight and peak volume without adding staff.

Workflows, configured to your protocols.

Every call type is a workflow: what triggers it, who it calls, what it says, when it escalates and what it writes.

  • Triggers from your systems

    A signed report, an incomplete order, a missed appointment, a pending authorization.

  • Scripts and rules per site

    Your wording, your verification steps, your escalation paths, changed as your operation changes.

  • Write-back fields

    Each workflow names the fields it updates and the attachments it adds.

Reads before the call. Writes after it.

Contour connects to the systems your operation already runs. The order, the schedule and the result are loaded before dialing; the outcome lands in the record when the call ends.

Trace. Every call, explained.

Trace reviews what happened on a call and shows the agent's reasoning: each decision, what it read, what it wrote, and who signed off.

Analytics by workflow, line and site.

Volumes, outcomes and performance, with every call traceable to its record.

  • Outcomes, not minutes

    Confirmed, written, handed off or flagged, per workflow.

  • Coverage

    Calls answered and placed by hour, line and site.

  • Exports

    Every table exports for your own reporting.

Built for regulated healthcare environments.

Four controls on every call, before any PHI is spoken.

Encrypted

In transit and at rest. Calls, transcripts and records.

Access controlled

Role-based. Every action attributed to a person or an agent.

Audited

Every call, read and write logged and exportable.

Data protected

Your data stays yours. Never used to train models, never shared.

HIPAA compliant.SOC 2 Type 2 certified.

Security

Put Contour to work on your calls.