Solutions Results and critical findings

Voice AI for results and critical findings.

Contour delivers results to ordering providers, confirms critical findings with read-back, and answers status calls, integrated with your PACS, RIS or LIS.

Three result calls, one closed loop.

Critical findings, routine results and status requests. The calls where the record of the call matters as much as the call.

Outbound, closed loop

Critical findings with read-back

The highest-stakes call. Contour reaches the ordering provider, delivers the finding, has it read back, and documents receipt.

Navigates the switchboard and asks for the provider by name
Read-back verification before the call closes
Recorded, transcribed and logged for closed-loop compliance

Outbound

Results ready

Final reports and results go to the referring clinic the moment they are signed. Contour places the call and records who received it.

Triggered on signature
Reaches the clinic through its phone tree
Receipt written to the study or order

Inbound

Status requests

Facilities call to ask when a result will be ready. Contour answers from the worklist and schedules a call-back on signature.

Status answered from live data
Call-back scheduled when the result is signed
Every request logged against the study

Integrated with your PACS, RIS and LIS.

Contour reads the result before the call and writes the communication note after it.

Ingest

A trigger fires

A pending order, a signed result, a missed appointment, a facility call on the line.

Execute

The call is placed or answered

The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.

Write-back

Your system is updated

The outcome, the note, the recording and the audit entry land in your system of record.

PACSReports and communication notes

RISWorklist and status

LISResults and critical values

TraceEvery call, reviewable

Up and running in weeks.

Most teams start with the line that eats the most hours, then expand workflow by workflow.

Connect your systems

Read access to the schedule, orders and results; write access for notes and outcomes.

Configure the workflows

Your scripts, your verification steps, your escalation rules, your phone trees.

Go live on one line

Start where the volume is heaviest. Your team reviews every call in Trace.

Expand

More lines, more sites, more call types, as the data supports it.

Questions.

How Contour works inside results and critical findings.

The agent delivers the finding, asks the provider to repeat it, and confirms the match before documenting receipt. The recording and transcript attach to the record.

The workflow escalates on your rules, with every attempt logged.

Every critical call is recorded, transcribed, read back and documented with the time of confirmation and the person reached.

A communication note, the time of confirmation, who was reached, the recording and an audit entry.