Solutions Pharmacies

Voice AI for pharmacies.

Contour calls patients when prescriptions are ready, reaches prescribers for clarifications and authorizations, and answers status calls, integrated with your pharmacy system.

Three calls between the counter and the prescriber.

Pickups, prescriber questions and status calls. The phone work that keeps a pharmacy from filling.

Outbound

Ready-for-pickup and refill outreach

Prescriptions sit on the shelf until someone calls. Contour calls patients when an order is ready, reminds them of refills, and records the response.

Triggered when a prescription is filled or a refill is due
Patient verified before any medication is named
Response and pickup intent written to the record

Outbound

Prescriber calls

A prescription arrives with an unclear dose, a missing quantity or an interaction flag. Contour calls the prescriber office, asks the specific question, and clears the hold.

Reaches the office through its phone tree
Asks only what the hold needs
Answer documented and the hold released

Inbound

Status and transfer calls

Patients and clinics call to ask whether a prescription is ready or to transfer one. Contour answers from the pharmacy system and routes what needs a pharmacist.

Verifies the caller before any detail is shared
Status answered from live data
Transfers and questions routed to a pharmacist with context

Integrated with your pharmacy system.

Contour reads the prescription status before the call and writes the outcome after it.

Ingest

A trigger fires

A pending order, a signed result, a missed appointment, a facility call on the line.

Execute

The call is placed or answered

The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.

Write-back

Your system is updated

The outcome, the note, the recording and the audit entry land in your system of record.

Pharmacy systemPrescriptions, refills, holds

EHRPrescribers and encounters

Payer portalsAuthorization status

TraceEvery call, reviewable

Up and running in weeks.

Most teams start with the line that eats the most hours, then expand workflow by workflow.

Connect your systems

Read access to the schedule, orders and results; write access for notes and outcomes.

Configure the workflows

Your scripts, your verification steps, your escalation rules, your phone trees.

Go live on one line

Start where the volume is heaviest. Your team reviews every call in Trace.

Expand

More lines, more sites, more call types, as the data supports it.

Questions.

How Contour works inside pharmacies.

Only after the patient is verified on the identifiers you choose. Nothing is shared before that.

Yes. It navigates the office phone tree, asks for the right person, and waits on hold. Every attempt is logged.

The call transfers to your staff with the context so far: who is calling, what they asked, what the agent found.

The outcome of each call, the note, the recording and an audit entry, in the fields your workflow names.