Solutions Prior authorization and payers
Contour calls payers, navigates the phone tree, captures authorization status and reference numbers, and writes them back to the order.
Status checks, missing documentation and the write-back. Hours on hold, returned to your team.
An order waits on a payer. Contour calls, waits on hold, captures the status and the reference number, and releases the order when it is approved.
A payer needs a note, a code or a form. Contour identifies the exact item, requests it from the ordering office, and resubmits.
Approved, denied, pended or more information needed. Contour writes the outcome to the order and escalates what needs a person.
Contour reads the order before the call and writes the authorization status after it.
A pending order, a signed result, a missed appointment, a facility call on the line.
The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.
The outcome, the note, the recording and the audit entry land in your system of record.
Most teams start with the line that eats the most hours, then expand workflow by workflow.
Read access to the schedule, orders and results; write access for notes and outcomes.
Your scripts, your verification steps, your escalation rules, your phone trees.
Start where the volume is heaviest. Your team reviews every call in Trace.
More lines, more sites, more call types, as the data supports it.
How Contour works inside prior authorization and payers.
Yes. It navigates IVR menus, waits on hold, and asks for the authorization department. Every attempt is logged.
Status, reference number, the representative reached, and any item the payer needs, written to the order.
The denial and the reason are written back and routed to your team with the context so far.
It follows up on submitted authorizations and gathers missing items. Submission itself stays with your workflow.