Solutions Diagnostic labs
Contour calls collection sites about specimen issues, delivers results and critical values to ordering providers, and clears order questions, integrated with your LIS.
Specimen problems, results and order questions. Each one a call your staff makes between samples.
A specimen arrives hemolyzed, unlabeled or short. Contour calls the collection site, explains what is needed, and arranges the recollection.
Critical values must reach the ordering provider and be read back. Contour places the call, delivers the value, confirms the read-back and documents receipt.
Clinics call to add a test or ask where a result is. Contour answers from the LIS, and calls out when an order needs a diagnosis code or a signature.
Contour reads the order and the result before the call and writes the outcome to the record after it.
A pending order, a signed result, a missed appointment, a facility call on the line.
The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.
The outcome, the note, the recording and the audit entry land in your system of record.
Most teams start with the line that eats the most hours, then expand workflow by workflow.
Read access to the schedule, orders and results; write access for notes and outcomes.
Your scripts, your verification steps, your escalation rules, your phone trees.
Start where the volume is heaviest. Your team reviews every call in Trace.
More lines, more sites, more call types, as the data supports it.
How Contour works inside diagnostic labs.
The agent calls the number on the order, navigates the switchboard, asks for the provider or the on-call line, and waits on hold. It delivers the value, asks for a read-back, and documents receipt in the LIS.
The workflow escalates on your rules: a second number, the on-call line, then your staff, with every attempt logged.
Yes. It calls the collection site, states what is needed and why, and logs the recollection against the original order.
Communication notes, time of confirmation, who was reached, the recording and transcript, and an audit entry.