Solutions Teleradiology

Voice AI for teleradiology.

Contour makes and answers the facility calls that gate your turnaround time, integrated with your PACS and RIS.

40%Of a support team's day spent on the phone

90.5%Of delay updates handled automatically

1.2MAnnual studies behind the data

24/7Nights and weekends covered without added staff

Figures from Contour's teleradiology deployments, as published in The Manual Bottleneck.

Three calls that gate turnaround time.

Reading volume scales with radiologists and servers. Facility communication scales with the people available to pick up a phone. Contour removes that ceiling.

Outbound, closed loop

Critical results with read-back

The highest-stakes call. Contour reaches the ordering physician, delivers the finding, has it read back, and documents receipt in the study.

Navigates the switchboard and asks for the physician by name
Read-back verification before the call closes
Recorded, transcribed and logged for closed-loop compliance

Inbound and outbound

Delay updates

Hospitals call to ask when a report will be ready. Contour answers from the worklist, and places the call first when a study is running late.

Status answered from live RIS and PACS data
Proactive delay notifications when a study passes its threshold
Referring physicians informed without a support queue

Outbound

Missing information requests

A radiologist cannot finalize without clinical history or priors. Contour calls the technologist the moment the study is flagged, instead of a support admin drafting an email.

Triggered from the pending list, with the exact item needed
Reaches the technologist through the facility phone tree
Pending list shrinks as answers are written back

Integrated with your PACS and RIS.

Contour works in the background of your reading operation. A trigger fires, the call is placed, the outcome is written to the study.

Ingest

A trigger fires

A signed report, a study past its threshold, a flagged pending item, a facility call on the line.

Execute

The call is placed or answered

The agent navigates the phone tree, reaches the technologist or physician, and exchanges exactly what the workflow needs.

Write-back

The study is updated

The outcome, the note, the recording and the audit entry land in PACS or RIS. No manual logging.

PACSStudies, reports, communication notes

RISOrders, worklist, status

EHREncounters and history

Under 30 minTo see it on your PACS or RIS in a demo

“We’ve been live with Contour for months and it’s become essential to how we operate. It plugs directly into our PACS, handles thousands of facility calls, and just works. Our team finally has bandwidth to focus on what actually moves the needle for turnaround time.”

Vijay VonguruCEO, Vesta Teleradiology

Up and running in weeks.

Most groups start with nights and weekends, where coverage is thinnest, then expand workflow by workflow.

Connect PACS and RIS

Read access to the worklist and reports; write access for communication notes.

Configure the three workflows

Your thresholds, your scripts, your escalation rules, your facility phone trees.

Go live on nights and weekends

Contour takes the off-hours load first. Your team reviews calls in Trace.

Expand

Daytime volume, new facilities, new call types, as the data supports it.

Questions.

How Contour works inside a teleradiology operation.

Yes. The agent navigates phone trees and operators, asks for the technologist or physician by name and department, waits on hold, and records how it got there. Every attempt is logged.

For critical results the agent delivers the finding, asks the physician to repeat it, and confirms the match before documenting receipt. The recording and transcript attach to the study.

Agents use natural US-English voice profiles and your own scripts. They handle interruptions and corrections, and hand off to your staff when a call leaves the workflow.

Communication notes, time of confirmation, the physician or technologist reached, the recording and transcript, and an audit entry. Fields are configured per workflow.

Yes. Contour is HIPAA compliant, executes a Business Associate Agreement with every customer, and is SOC 2 Type 2 certified.