Solutions Health systems and clinics
Contour takes referral intake, patient outreach and payer follow-up off the front desk, integrated with your EHR.
Referrals, outreach and payers. The calls that decide whether a patient gets seen this week or next month.
Referring practices call to send a patient. Contour captures the referral, verifies the office, and books the first appointment from the live schedule.
Reminders, prep instructions, no-show follow-up and post-visit check-ins. Contour places the calls your workflow names and records every response.
Authorizations and eligibility questions stall care. Contour calls the payer, captures the status and reference number, and escalates when a person is needed.
Contour reads the referral, the schedule and the encounter before the call and writes the outcome after it.
A pending order, a signed result, a missed appointment, a facility call on the line.
The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.
The outcome, the note, the recording and the audit entry land in your system of record.
Most teams start with the line that eats the most hours, then expand workflow by workflow.
Read access to the schedule, orders and results; write access for notes and outcomes.
Your scripts, your verification steps, your escalation rules, your phone trees.
Start where the volume is heaviest. Your team reviews every call in Trace.
More lines, more sites, more call types, as the data supports it.
How Contour works inside health systems and clinics.
Referral intake and reminders, because they are the highest volume and the easiest to measure.
Yes. Contour reads open slots from the EHR, offers them, and writes the appointment back with a confirmation to the patient and the referring office.
It transfers to your staff with the context so far. Nothing is repeated.
Referral records, appointments, outreach outcomes, authorization status, the recording and an audit entry.