Solutions Imaging centers

Voice AI for imaging centers.

Contour answers the scheduling line, chases prior authorizations and clears order questions with referring offices, integrated with your RIS and PACS.

Three lines that never stop ringing.

Scheduling, authorizations and referring offices. The calls that decide whether a scanner is full or idle.

Inbound and outbound

Scheduling and reminders

Patients call to book, move and confirm. Contour answers from the live schedule, offers open slots, and sends prep the moment a time is set.

Verifies the patient before any detail is shared
Books, reschedules and confirms against the live schedule
Prep instructions sent by text when the appointment is set

Outbound

Prior authorization follow-up

Pending authorizations stall exams. Contour calls the payer, navigates the phone tree, captures the status and writes the reference number back to the order.

Triggered when an order waits past your threshold
Status and reference number written to the RIS
Escalates to your team when a payer needs more

Outbound

Order clarification with referring offices

An order arrives without laterality, contrast or a diagnosis code. Contour calls the referring office, asks for the exact item, and completes the order.

Asks for the specific missing field, nothing more
Order completed and returned to the schedule
Every attempt logged with who was reached

Integrated with your RIS and PACS.

Contour reads the schedule and the order before the call and writes the outcome after it. Nothing is logged by hand.

Ingest

A trigger fires

A pending order, a signed result, a missed appointment, a facility call on the line.

Execute

The call is placed or answered

The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.

Write-back

Your system is updated

The outcome, the note, the recording and the audit entry land in your system of record.

RISSchedule, orders, authorizations

PACSStudies and reports

EHRReferrals and history

Payer portalsAuthorization status

Up and running in weeks.

Most teams start with the line that eats the most hours, then expand workflow by workflow.

Connect your systems

Read access to the schedule, orders and results; write access for notes and outcomes.

Configure the workflows

Your scripts, your verification steps, your escalation rules, your phone trees.

Go live on one line

Start where the volume is heaviest. Your team reviews every call in Trace.

Expand

More lines, more sites, more call types, as the data supports it.

Questions.

How Contour works inside imaging centers.

Scheduling and reminders first, because the volume is highest. Prior authorization follow-up next, because it unblocks the schedule.

Yes. Contour answers inbound scheduling calls, verifies the patient, and books or reschedules against your live schedule. Anything outside the workflow goes to your staff with the context so far.

The agent navigates IVR menus, waits on hold, and asks for the authorization department. Every attempt is logged, and your team sees the status in Trace.

The appointment, the authorization status and reference number, the completed order fields, the recording and the audit entry. Fields are configured per workflow.