Solutions Patient outreach
Contour calls patients with reminders, prep instructions and follow-ups in your wording, verifies them first, and writes every response to the record.
Reminders, prep and follow-up. The calls that reduce no-shows and the ones nobody has time to make.
Contour calls ahead of each appointment, confirms attendance, and records cancellations so the slot can be refilled.
Fasting, contrast, medication holds. Contour delivers the instructions for the exam in your wording and confirms the patient understood.
Post-visit check-ins, pending-result updates and missed-appointment follow-ups, placed when your workflow says so.
Contour reads the appointment before the call and writes the response after it.
A pending order, a signed result, a missed appointment, a facility call on the line.
The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.
The outcome, the note, the recording and the audit entry land in your system of record.
Most teams start with the line that eats the most hours, then expand workflow by workflow.
Read access to the schedule, orders and results; write access for notes and outcomes.
Your scripts, your verification steps, your escalation rules, your phone trees.
Start where the volume is heaviest. Your team reviews every call in Trace.
More lines, more sites, more call types, as the data supports it.
How Contour works inside patient outreach.
Yes. Before any appointment or medical detail is shared, the patient is verified on the identifiers you choose.
Within the workflow, yes. Anything clinical or outside the script transfers to your staff with the context so far.
The workflow decides: leave a scripted message without PHI, retry later, or send a text.
Confirmations, cancellations, delivered instructions, responses, the recording and an audit entry.