Solutions Referrals and order intake
Contour answers the referral line, captures the order, requests what is missing from the referring office, and confirms back when the patient is booked.
Intake, missing details and confirmation. The calls that decide whether an order is complete the first time.
Referring offices call to send a patient. Contour captures the referral, verifies the office, and books from the live schedule while they are on the line.
An order arrives without a diagnosis code, laterality or a signature. Contour calls the referring office, asks for the exact item, and completes the order.
When the patient is booked, Contour calls the referring office to confirm the date and the location, and documents it.
Contour reads the schedule and the order before the call and writes the referral after it.
A pending order, a signed result, a missed appointment, a facility call on the line.
The agent reaches the right person, verifies them, and exchanges exactly what the workflow needs.
The outcome, the note, the recording and the audit entry land in your system of record.
Most teams start with the line that eats the most hours, then expand workflow by workflow.
Read access to the schedule, orders and results; write access for notes and outcomes.
Your scripts, your verification steps, your escalation rules, your phone trees.
Start where the volume is heaviest. Your team reviews every call in Trace.
More lines, more sites, more call types, as the data supports it.
How Contour works inside referrals and order intake.
Yes. It captures the patient, the referring provider, the order and the reason, verifies the office, and writes the referral to your system.
It asks for the missing item on the call, or calls the office back when the gap is found later.
Yes. When the patient is booked, it calls the referring office with the date and location and documents the confirmation.
The referral record, the appointment, the completed order fields, the recording and an audit entry.